Some of the products available on this website contain nicotine. Only proceed if you are over 21 years of age.
1. Retail Purchasers: All products purchased from our website are exclusively subjected to this Return Policy.The following terms and conditions cover the situations where either (a) the products are faulty or damaged on delivery; or (b) you change your mind and wish to return non-faulty products.
a. Return of Damaged Hardware: In the event that you received a damaged device, you must notify sd-vape.com immediately of the damaged device. In notifying sd-vape.com, you must provide a description of the damage, and provide proof of the damage at the time of receipt (this includes photos of the damaged package). We will review your request and if found to be legitimate we will issue you an authorization for replacement products which will be sent to you. Products are subject to exchange only, and no replacement approval will be granted if received more than 5 days after the date of delivery. Any re-delivery is subject to your return of the damaged products along with its original packaging and a copy of the purchase invoice. Please contact us for a Return Authorization at:[email protected] As provided below in subsection (c), there are no returns of disposable devices.
b. Return of Non-Faulty Products: There are no refunds for returns of products purchased on our website. If you choose to return a product, you may do so if it sealed in its original packaging, and you have returned it to us within 5 days of receipt. Upon receipt of the hardware device, we will send you confirmation of the credit you have for purchase on our website. As provided below in subsection (c), there are no returns of disposable devices.
c. No-Return of perishable products: All disposable devices are subject to final sale and are not subject to return due to the perishable nature of these products. STAR DREAM, may in it’s sole discretion decide to accommodate the consumer on such products.
2. Wholesale Purchasers: Wholesales are subject exclusively to the Wholesales Terms and Conditions Policy and any and all terms provided on the Wholesaler’s invoice.